Customer Service is Dead

I am pretty sure I am not the only person on this planet that has noticed a severe decline in customer service. Whether it be your fast food cashier or your car dealership, customer service seems to be some sort of lost art form. I feel that I have a pretty good sense of "good" customer service because I started working with the general public at 16. In fact, I put myself through college as a "Customer Service Manager" at Wal-Mart. These days, it seems that people that are in the "customer service department" don't even care enough to treat you with respect as a human being. The "customer service department" of Ford finally called me back. Not only was "Mike" completely unhelpful to me, he didn't seem to care how upset I was. It was like talking to a robot. Once again, I told him my MAIN concern involved the fact that I still haven't gotten an answer about my car and why I have to keep getting new rear brakes. He, of course, can't answer that question. He isn't trained to do so. I told him the mechanic couldn't answer me either and he said that NO ONE CAN HELP ME then. Brilliant. I told him I didn't understand how a company would charge someone 30k for a vehicle and just screw them. He didn't understand how I was being screwed. Evidently I do speak Chinese. He never apologized. He merely stated, "I can understand your frustration." No, I really don't think you can. You have no idea. So I told him, I am going to put a sign on my car that says, "Ford treats military wives like crap". He wasn't concerned in the least. Evidently, Ford's vehicle sales have hit an all time high and they can afford not to care about their customers. Good to know.