And the verdict...I went to the dealership because they never called to tell me what was going on. I got there, the car was outside and finished. I went in, so angry that I was shaking. I mean really shaking. I stood there for almost 10 minutes waiting for someone to help me. One the service tech asked if he could help me. I went over and started talking to him. He asked if I was dropping my car off, and I said, "No, my vehicle has been here for 27 hours and I want a status report." He then looked at me and said, "I don't like your tone of voice or your attitude. You're going to have to find someone else to help you." And then, he walked off. I swear, I can't even make this stuff up!!! I was so upset at this point that one of the other people asked if I wanted popcorn for the kids while I waited for the mechanic. I was shaking so badly that I couldn't even get the popcorn in the bag. Basically, no one could help me, no one could explain why I needed breaks AGAIN, and no one wanted to do anything for me. So, I paid my $537 and went outside. I put my kids in MY car, turned the AC and a movie on, walked back down to the rental to unload it. Two Britax carseats (not small, mind you) and all the stuff I had packed for the day and walked back to my car (half a parking lot away), no one offering to help me at all. I got in my car, cursing Ford. I was fighting back tears by the time I got back on base. Meanwhile, it had taken so long, that Jameson was 30 minutes late for school. I went to the squadron to talk to one of the vehicles maintenance guys who agreed with everything I told him. I finally got home around 4:30. After putting my already sleeping kids down and unloading the milk and yogurt, I called the customer service line for Ford. I started telling him calmly about why I had a complaint and then he asked me to hold because "my personal information wasn't showing up in his computer". I held...and held..and held...and then was disconnected. I immediately called back. "We're sorry, our office is now closed....". I guess the FORD MOTOR COMPANY's car sales are so great right now that they can afford to treat there customers like horse manure. Next time I am in the market to buy an expensive vehicle, it will be a car that is actually worth a damn. I bet Toyota would be happy to see me. In fact, when I bought my little Saturn a few years ago, I was treated like gold, regardless of how much money I spent. Too bad all car companies aren't like that.